Conversation history
View inbound and outbound messages, load older history, and keep track of active customer conversations.
Shared customer conversations
WhatsApp team inbox for business support and sales
InterCon brings WhatsApp customer conversations into a shared business workspace, so teams can read, respond, and track conversations without depending on one phone.
Inbox workflow
Manage WhatsApp replies with customer context
The inbox is built for daily customer support, sales follow-ups, and operational replies.
Customer context
Connect conversations with contact records, phone numbers, status, opt-in state, and suppression records.
Reply controls
Reply inside the active WhatsApp service window and use approved templates when a template message is required.
Delivery visibility
Review message status, failures, and delivery callbacks so the team understands what happened after a message was sent.
A shared inbox for teams using WhatsApp with customers
Many businesses start with WhatsApp on a single phone and then outgrow that process. InterCon gives the business a web workspace for conversations, contacts, templates, and delivery status, while preserving account controls and customer consent workflows.
The team inbox is part of the same InterCon portal used for onboarding, templates, bulk sends, message history, billing readiness, and WhatsApp account status.
Put WhatsApp conversations in one team workspace
Use InterCon to manage customer chats, contacts, templates, and delivery status from a shared portal.