1. Introduction
InterCon provides business communication and messaging solutions, including services related to WhatsApp Business, customer communication, message management, templates, delivery reporting, and related business tools.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, log in to our application, connect your business account, or use our services.
By using InterCon, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Account and Login Information
When you create an account or log in to our app, we may collect:
- Name
- Email address
- Phone number
- Business name
- Login information provided through Meta, Facebook, or WhatsApp Business integrations
- User ID, Business Manager ID, WhatsApp Business Account ID, phone number ID, or similar account identifiers
B. Business Information
To provide our services, we may collect business-related details such as:
- Company name
- Website
- Business category
- Business address
- Business contact details
- WhatsApp Business account details
- Approved message templates
- Sender phone number details
- Messaging setup and configuration details
C. Customer and Messaging Data
When you use our platform to communicate with your customers, we may process:
- Customer names
- Customer phone numbers
- Message content
- Message templates
- Message delivery status
- Conversation status
- Timestamps
- Opt-in or consent records, where applicable
You are responsible for ensuring that you have proper permission, consent, or legal basis to contact your customers through WhatsApp, SMS, or any other communication channel.
D. Technical and Usage Information
We may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Login activity
- API usage logs
- Error logs
- Date and time of access
3. How We Use Your Information
We use collected information for the following purposes:
- To create and manage user accounts
- To provide access to our platform
- To connect and manage WhatsApp Business or Meta-related services
- To send, manage, and track business messages
- To provide customer support
- To improve our website, application, and services
- To maintain security and prevent fraud or misuse
- To comply with applicable laws, platform policies, and regulatory requirements
- To send service-related updates, alerts, and administrative messages
4. Meta, Facebook, and WhatsApp Data
If you connect InterCon with Meta, Facebook, or WhatsApp Business services, we may receive and process information authorized by you through those platforms.
We use such information only to provide the features you request, including account connection, WhatsApp Business setup, message management, template management, and related business communication services.
We do not sell Meta, Facebook, or WhatsApp data to third parties.
6. Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent misuse, and enforce our agreements.
Messaging records, account logs, and business records may be retained for operational, legal, compliance, and security purposes.
You may request deletion of your personal information by contacting us at support@intercon.in.
7. Data Deletion Request
You may request deletion of your account data or personal information by contacting us at:
Email: support@intercon.in
Subject: Data Deletion Request
Please include your registered email address, business name, and phone number associated with your account so we can verify and process your request.
You may also remove our app's access from your Facebook or Meta account settings. After receiving a valid deletion request, we will delete or anonymize applicable data unless we are required to retain it for legal, security, fraud-prevention, or compliance reasons.
8. Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Responsibilities
If you use InterCon to send messages to your customers, you are responsible for:
- Collecting proper customer consent
- Following WhatsApp, Meta, telecom, and messaging platform policies
- Following applicable spam, privacy, and data protection laws
- Ensuring that customer data uploaded to our platform is accurate and lawfully collected
- Honoring customer opt-out or unsubscribe requests
11. Children's Privacy
Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.
12. International Data Processing
Your information may be processed and stored on servers located in India or other countries where our service providers operate.
By using our services, you understand that your information may be transferred and processed outside your location, subject to applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Continued use of our services after changes means you accept the updated Privacy Policy.
14. Contact Us
For privacy-related questions, data access requests, correction requests, or deletion requests, contact us at:
Company: Synqvest System LLP
Website: https://intercon.in
Email: support@intercon.in
Address: 121-C, MIG Flats, Rajouri Garden, New Delhi - 110027